Member Services Team Lead

3 days ago


Washington, United States United States Senate Federal Credit Union Full time
About the Role

We are seeking an experienced Member Services Team Lead to join our team at the United States Senate Federal Credit Union. In this role, you will oversee the daily activities of our retail branch, ensuring a world-class member experience and providing leadership to our staff.

Key Responsibilities
  • Lead and manage a team of Member Services Representatives, providing guidance and feedback to ensure they meet sales and service goals.
  • Develop and implement departmental business plans, goals, and strategies, working closely with our Retail Operations and Experience Managers.
  • Collaborate with our Member Experience Manager to build strong relationships with employees and foster a positive team environment.
  • Ensure compliance with all federal and state regulations, as well as Credit Union policies and procedures.
Requirements
  • A minimum of 5 years of relevant experience in a contact center or branch environment, with prior consumer lending, teller operations, collections, new accounts, and banking regulations experience preferred.
  • A bachelor's degree in business or a related field, or a high school diploma and equivalent experience.
  • Excellent leadership and communication skills, with the ability to motivate and develop staff.
  • Strong analytical and problem-solving skills, with the ability to resolve complex issues.
Benefits

We offer a competitive salary range of $65,000 - $85,000 per year, based on location and experience. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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