Member Experience Team Lead

1 week ago


Washington, United States United States Senate Federal Credit Union Full time
Drive Business Growth

As a Senior Member Services Representative, you will have the opportunity to make a real impact on our organization. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.

About the Role

In this exciting role, you will be responsible for leading a team of professionals to deliver high-quality services to our members. You will work closely with our Member Experience Manager to develop and implement strategic plans that drive business growth and improve operational efficiency.

Key Responsibilities
  • Ensure completion of assigned Internal Audits and Logs.
  • Participate with the Retail Experience and Operations Manager to understand, communicate and execute marketing events and promotions.
  • Collaborate with the Retail Operations and Experience Managers & Human Resources for timely resolution of personnel issues.
Requirements
  • High school diploma or equivalent and (5) five years relevant experience or bachelor's degree in business or related field and one (1) year relevant experience required.
  • Minimum of (2) two years of managerial experience required.
Salary Information

$65,000 - $75,000 per year, depending on experience.



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