Member Experience Team Lead
1 week ago
As a Senior Member Services Representative, you will have the opportunity to make a real impact on our organization. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.
About the RoleIn this exciting role, you will be responsible for leading a team of professionals to deliver high-quality services to our members. You will work closely with our Member Experience Manager to develop and implement strategic plans that drive business growth and improve operational efficiency.
Key Responsibilities- Ensure completion of assigned Internal Audits and Logs.
- Participate with the Retail Experience and Operations Manager to understand, communicate and execute marketing events and promotions.
- Collaborate with the Retail Operations and Experience Managers & Human Resources for timely resolution of personnel issues.
- High school diploma or equivalent and (5) five years relevant experience or bachelor's degree in business or related field and one (1) year relevant experience required.
- Minimum of (2) two years of managerial experience required.
$65,000 - $75,000 per year, depending on experience.
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