Customer Service Representative

2 weeks ago

Sherwood, Oregon, United States Schnitzer Steel Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our retail sales team, you will be responsible for providing exceptional customer care and promoting sales and service to customers.

Key Responsibilities:

  • Promote the company's safety culture and maintain a high level of integrity.
  • Provide required information to customers and offer friendly and enthusiastic answers to their questions.
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
  • Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list.
  • Follow all company policies and procedures.
  • Identify when customer interaction requires assistance from management.
  • Complete sales training and follow the company's 5-step sales model.
  • Engage in continuous training and education in all areas of the company's business.

Requirements:

  • Must work safely at all times.
  • Must have good people skills with an outgoing friendly positive attitude.
  • Able to work retail hours including overtime, weekends, and holidays.
  • Must have reliable means of transportation.
  • Must be able to read, write, and speak in the English language.
  • Bilingual in Spanish a plus, but not required.
  • Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
  • Follow company dress code policy, maintaining a well-groomed, neat appearance so as to create a favorable impression with customers.
  • Previous experience in a retail environment preferred but not required.

Physical Activities Required to Perform Essential Functions:

  • Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
  • Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
  • Vision must be sufficient to perform job functions safely as described above.
  • Able to work on feet (stand and walk) for assigned work shift.

Job Conditions:

  • Exposure on a regular basis to outdoor weather conditions.
  • Exposure to occasional noisy conditions and machinery operation.

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