Customer Service Parts Specialist

3 days ago


Sherwood, Oregon, United States Factory Motor Parts Full time
Customer Service Parts Professional

At Factory Motor Parts, we're seeking a highly skilled and customer-focused Auto Parts Professional to join our Customer Service Team. As a key member of our team, you'll play a vital role in providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.

Key Responsibilities:

  • Take customer orders over the phone with accuracy and efficiency
  • Utilize our FMP parts catalog system to look up auto parts and process customer orders
  • Troubleshoot and make recommendations to meet customer needs
  • Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
  • Perform other duties as assigned

Requirements:

  • 3+ years of experience in automotive parts counter or sales
  • 1-2 years of previous sales and customer service experience
  • Ability to look up parts in parts cataloging systems
  • Excellent verbal and written communication skills
  • Strong background in mechanics and ASE certification is a plus

What We Offer:

As an industry leader, Factory Motor Parts offers a well-balanced compensation and benefits package, including medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, and more. Salary is based on experience and job performance.

Equal Employment Opportunity:

Factory Motor Parts is an EEOC/AA Employer.



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