Customer Service Parts Specialist
3 days ago
At Factory Motor Parts, we're seeking a highly skilled and customer-focused Auto Parts Professional to join our Customer Service Team. As a key member of our team, you'll play a vital role in providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.
Key Responsibilities:
- Take customer orders over the phone with accuracy and efficiency
- Utilize our FMP parts catalog system to look up auto parts and process customer orders
- Troubleshoot and make recommendations to meet customer needs
- Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
- Perform other duties as assigned
Requirements:
- 3+ years of experience in automotive parts counter or sales
- 1-2 years of previous sales and customer service experience
- Ability to look up parts in parts cataloging systems
- Excellent verbal and written communication skills
- Strong background in mechanics and ASE certification is a plus
What We Offer:
As an industry leader, Factory Motor Parts offers a well-balanced compensation and benefits package, including medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, and more. Salary is based on experience and job performance.
Equal Employment Opportunity:
Factory Motor Parts is an EEOC/AA Employer.
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