Bellperson (On-Call) Liaison

4 weeks ago


Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

{"Overview": "At Alohilani Resort Waikiki Beach, we are seeking a skilled Bellperson (On-Call) to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional guest service, ensuring a seamless arrival and departure experience for our guests.

Responsibilities:

* Assist guests with luggage upon arrival and departure
* Escort guests to rooms and familiarize them with hotel services
* Inspect guest rooms to ensure they are in order and supplies are adequate
* Explain features of the room, including operation of electronic devices and entertainment
* Check and store luggage for arrivals and departures with luggage tags
* Store, track, and deliver packages as needed
* Deliver messages to meeting rooms
* Deliver flowers, laundry, packages, and other amenities to guest rooms
* Assist with room changes
* Maintain current listings of local and area attractions, special events, and activities
* Maintain lists of local transportation guides, churches, sports arenas, etc.
* Assist Houseperson with guest requests
* Ensure lobby reader board is correct
* Provide information, maps, and directions as required
* Answer console to assist front desk agents
* Show guest rooms and suites as needed and emphasize the hotel's amenities
* Perform other duties as requested by management

Qualifications:

* High School diploma or equivalent required and/or experience in a hotel or a related field preferred
* Must have a valid driver's license for the applicable state (if applicable)
* Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
* Ability to stand during entire shift
* Must be able to effectively communicate both verbally and in writing
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
* Must be able to maintain confidentiality of information

Salary Range: $14.00/hr + tips

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

Apply now to join our team and become a part of the Alohilani Resort Waikiki Beach family



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