Housing Program Coordinator

1 day ago


Honolulu, Hawaii, United States Institute For Human Services Full time
Housing Program Associate Job Description

Job Summary:

The Housing Program Associate provides critical administrative support to our team, ensuring seamless communication between clients, team members, and external agencies. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  1. Client Communication: Field incoming calls, triage client inquiries, and serve as a liaison between team members and external agencies.
  2. Intake and Data Management: Verify completeness and accuracy of intake data, correct errors, and process timely data entry into our systems.
  3. Correspondence and Record-Keeping: Prepare outgoing correspondence, maintain client files, and ensure secure storage of sensitive information.
  4. Database Management: Assist in managing databases, computer records, and ensure proper security and backup of client information.

Requirements:

  1. Education: High School Diploma or GED equivalent.
  2. Experience: 1-2 years of administrative, customer service, or office management experience in a small office setting.
  3. Certifications: Ability to pass CPI (Crisis Prevention and Intervention) training.

Preferred Qualifications:

  1. Education: Associate's or Bachelor's degree in Human Services or a related field.
  2. Experience: More than two years of administrative, customer service, or office management experience in a small office setting.

About IHS:

Institute For Human Services is an Equal Opportunity Employer, a Drug & Alcohol Free Workplace, and an employer of national service.



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