Client Service Representative

5 days ago


Pearl City, Hawaii, United States VCA Animal Hospitals Full time
About VCA Animal Hospitals

VCA Animal Hospitals is a leading provider of veterinary care, dedicated to delivering exceptional service and care to our patients and their owners. Our mission is to provide a safe and welcoming environment for all, while exceeding the expectations of our clients and their pets.

Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our hospital, this individual will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless experience for our clients and their pets.

Key Responsibilities
  • Provide exceptional customer service, including greeting visitors, answering phone calls, and directing clients
  • Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients
  • Present and explain fees, including processing payments, and recommend products and services
  • Manage medical records, charts, reports, and correspondence, ensuring accuracy and confidentiality
  • Maintain a clean and organized hospital environment, including removal of animal waste and ensuring the facility is neat and clean at all times
Requirements
  • At least one year of proven experience in customer service or a related field
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills, with a strong ability to empathize with clients and their pets
  • Proven decision-making skills, with the ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office and ability to learn new software
  • Ability to work non-traditional hours, including nights, weekends, and holidays
  • Ability to lift up to 40 lbs. and be exposed to hazards associated with pets, such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Benefits

We offer a competitive compensation package, including medical, dental, and vision benefits, as well as paid vacation and sick days. Our comprehensive benefits package also includes a 401(k) plan and generous employee pet discounts.



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