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Sales and Service Associate

2 months ago

Pearl City, Hawaii, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and supporting the growth and retention of our client base.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support Clinic Flow: Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Client Growth and Retention: Help grow and retain a client base both in-person and through outreach efforts.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, great people skills, and ability to establish positive relationships with guests and team.
  • Culture and Support: Trained leadership that is invested in your success, award programs, and a caring community that strives to celebrate individuality and share knowledge.
What We Offer
  • Hourly + Commission Pay: Competitive hourly rate with opportunities for commission-based earnings.
  • Consistent Schedule: Regular schedule with opportunities for advancement.
  • Advancement Opportunities: Opportunities for career growth and professional development.
  • Training and Development: Ongoing training and development to help you grow and refine your skills.
  • Medical Benefits: Comprehensive medical benefits package.
  • 401k Program: Employer-matched 401k program.
  • Paid Vacation: Paid time off for relaxation and rejuvenation.
  • Mental Health Days: Paid mental health days for self-care.
  • Discount on Services and Products: Discount on Massage Envy services and products.