Service Department Coordinator
3 days ago
Job Title: Service Department Coordinator
About the Role:
We are seeking a highly skilled and organized administrative professional to join our team at DV Management Company LLC. As a Service Department Coordinator, you will play a vital role in ensuring the smooth operation of our service department.
About You:
The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively. Experience with data management software, such as Data Forma, Excel, Word, and Sage 300 with Service Management module, is a significant plus.
Responsibilities:
- Schedule Service Calls: Coordinate with clients to schedule service calls for repairs, maintenance, and inspections.
- Dispatch Technicians: Assign service requests to appropriate technicians based on expertise, availability, and location.
- Manage Work Orders: Create and manage work orders for service calls, ensuring all necessary information is documented and communicated to technicians.
- Track Progress: Monitor the progress of service calls and ensure timely completion of projects.
- Notice to Owners: Send notice to owners and COIs.
- Communicate with Clients: Provide updates to clients regarding the status of their service requests and address any questions or concerns they may have.
- Coordinate Materials: Work closely with the procurement team to ensure necessary materials and equipment are available for service calls.
- Documentation: Maintain accurate records of service calls, including work performed, materials used, and any additional notes.
- Invoicing: Timely billing of all work orders.
- Collections: Make collection calls on outstanding unpaid invoices.
- Time Sheets: Review all daily time sheets and accuracy.
- Develop and maintain a culture of transparency, collaboration, feedback, and excellence, ensuring a positive and productive work environment.
- Assist team with various tasks as needed.
- Conduct all business in accordance with established policies and procedures.
- Support and abide by the values of the company.
Salary Range: $55,000 - $65,000 per year, depending on experience.
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