Customer Service Associate

6 days ago


Tulsa, Oklahoma, United States HireCall Full time
Job Summary

We are seeking a highly skilled Counter Service Representative to join our team at HireCall. This position is responsible for providing exceptional customer service by assisting clients with scheduling service appointments, ordering parts and accessories, and addressing inquiries about our products and services.

Key Responsibilities:
  • Customer Interaction: Greet and assist clients in a friendly and professional manner, ensuring a positive customer experience.
  • Appointment Scheduling: Manage and schedule service appointments for various units.
  • Parts and Accessories Orders: Assist clients with selecting and ordering parts and accessories, ensuring accurate processing and timely fulfillment.
  • Answer Inquiries: Provide information on product features, service processes, and general company inquiries.
  • Phone Communication: Answer and direct phone calls with professionalism and excellent phone etiquette.
  • Customer Service: Handle any client concerns or questions with a solutions-focused mindset.
  • Organization: Keep records of orders, appointments, and inventory in an organized and efficient manner.
  • Team Collaboration: Work closely with service technicians and parts staff to ensure smooth operations.
  • Willingness to Learn: Stay updated on company products, services, and industry trends.
Qualifications:
  • Excellent Customer Service Skills: Ability to handle customer interactions professionally.
  • Strong Phone Etiquette and Communication Skills: Ability to communicate effectively with clients.
  • Attention to Detail: Ability to multitask in a fast-paced environment.
  • Organizational Skills: Ability to manage orders, appointments, and inventory records.
  • Willingness to Learn: Ability to stay updated on company products, services, and industry trends.
  • Basic Knowledge: Basic knowledge of various units (preferred but not required).
  • Must Meet Requirements: Must be able to pass a drug test and submit to a background check.
Benefits:
  • Competitive Pay: Starting at $15 per hour.
  • Dynamic Work Environment: Friendly and dynamic work environment.


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