Customer Service Associate
1 week ago
Join Our Team at SCHEELS
Are you passionate about sports, fitness, fashion, or the great outdoors? At SCHEELS, we transform your enthusiasm into a fulfilling career through comprehensive training in our products and services.
As a prominent player in the sporting goods sector, SCHEELS is dedicated to delivering an unparalleled shopping experience across the USA. We offer an extensive range of sports brands, unique attractions, and exceptional customer service.
At SCHEELS, we empower our team members to excel in meeting and exceeding customer expectations. Our associates are equipped with the best training and product knowledge in the industry, ensuring they can provide expert guidance. We prioritize mentorship and professional growth throughout your career journey.
Key Responsibilities:
- Uphold confidentiality and respect privacy while assisting customers with their VISA applications.
- Efficiently process completed applications and assist customers with inquiries related to the SCHEELS VISA.
- Facilitate training for new VISA specialists and sales associates, as well as conduct annual compliance assessments.
- Maintain daily logs, monitor monthly objectives, and ensure adherence to regulations set by financial institutions.
- Manage inventory of VISA materials and ensure adequate supplies are available in-store.
- Plan and execute special events and promotions for card members, adhering to corporate standards.
- Keep your workspace organized and professional.
- Exhibit excellent communication and customer service skills, both written and verbal.
- Demonstrate professionalism and confidence in demeanor, contributing positively to team dynamics.
- Proficiently use Microsoft Office applications and adapt to new software tools.
- Perform calculations related to discounts, percentages, and other financial metrics.
- Deliver informative presentations and respond effectively to feedback from various stakeholders.
- Meet deadlines established by corporate partners.
- Work a flexible schedule, including evenings, weekends, and holidays.
- Warmly greet customers upon entering and exiting the store.
- Accurately balance cash registers at the end of each shift.
- Engage customers in meaningful conversations to enhance their shopping experience.
- Conclude each transaction with a sincere thank you.
- Exercise discretion and professionalism in all interactions.
- Demonstrated commitment to treating colleagues and customers with respect and appreciation.
- Proactive approach to tasks and responsibilities.
- Desire to become a knowledgeable expert in your role.
- Punctuality and reliability in attendance.
- Team-oriented mindset with a focus on helping others.
- Willingness to learn and adapt to feedback.
- Basic proficiency in math, grammar, and communication.
- Adherence to professional dress and grooming standards.
- Ownership of work responsibilities and meeting expectations.
The ideal candidate will possess an associate's degree or equivalent experience in a related field.
Physical Requirements:
Ability to perform various physical tasks, including standing, walking, lifting, and reaching, with or without accommodation.
Benefits:
For a comprehensive overview of the benefits offered by SCHEELS, please refer to our official resources.
EQUAL EMPLOYMENT OPPORTUNITY:
SCHEELS is committed to providing equal employment opportunities to all individuals, regardless of their background or characteristics protected by law.
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