Customer Service Representative

4 days ago


Tulsa, Oklahoma, United States The UPS Store #3764 Full time
About The UPS Store #3764

We are a locally owned and operated business, conveniently located to serve individuals and small businesses in our community.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Customer Service: Provide world-class customer service to all retail customers, responding to their needs and inquiries in a professional and courteous manner.
  • Packaging and Shipping: Receive and process packages for courier shipment, ensuring accurate and timely delivery.
  • Equipment Operation: Operate various equipment and devices, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Product Knowledge: Advise customers on our range of products and services, including best-value options, and provide recommendations to meet their needs.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or customer service experience preferred.
  • Skills: Strong communication and people skills, ability to cross-sell and up-sell products and services, excellent packing skills, strong computer skills, including Microsoft Office and Adobe Suites, outstanding phone etiquette, and dependable work history.
  • Physical Demands: Ability to lift 45 pounds when needed.


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