Service Sales Representative

6 days ago

Harrisburg, Pennsylvania, United States EMCOR Group Full time
About Us

S.A. Comunale has been a leading provider of end-to-end mechanical, fire protection, and HVAC services for nearly 100 years. Our company offers significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

Job Title

Service Sales Representative

Job Summary

The primary function of this role is to professionally represent the Company with respect to the promotion and sale of fire sprinkler offerings to various General Contractor customers and end users within an assigned territory. This includes estimating and quoting fire sprinkler systems for commercial, institutional, and industrial facilities, as well as building new business associations/relationships by developing a positive ongoing relationship with customers.

Essential Duties/Responsibilities
  1. Responsible for the identification, selection, and development of new and existing customer accounts.
  2. Establish and maintain effective communication with customers, ensuring their satisfaction with our products and services at all times.
  3. Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
  4. Get quotes to customers for service and any follow-up impairments.
  5. Establish contact with prospects and qualify potential buyers of fire protection contracts by scheduling sales calls, following up on leads, and utilizing marketing strategies.
  6. Determine customer needs and develop a sales strategy to gain customer understanding of company offerings.
  7. Closing sufficient sales to exceed sales plan objectives.
  8. Familiar with reading blueprints, understanding current NFPA 13, 14, 20, and 25 standards and local codes.
  9. Develop a positive ongoing relationship with existing and new customers, general contractors, and end users.
  10. Ability to build new business associations/relationships and grow the fire protection business.
  11. Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
  12. Perform customer surveys as required/requested.
  13. Develop and maintain vendor relations.
  14. Obtain all licensing required to perform job function, as applicable.
  15. Obtain manufacturers' certifications required to perform job function, as applicable.
  16. Complete proper scheduling and execution of monthly calls as assigned by management.
  17. Execute all Company processes and complete all required paperwork accurately and in a timely manner.
  18. Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
  19. Read architectural and mechanical drawings and determine proper sprinkler locations for remodel projects.
  20. Travel to customer and job sites as required.
Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Work Experience

High School Diploma or GED is required. An Associate's degree in a technical or business discipline or related to the sprinkler fire suppression business is a plus. 2+ years of experience selling service contracts in the Fire Protection industry is required. Previous sprinkler design experience including estimating and performing hydraulic calculations is a plus. Working knowledge of NFPA 13, 14, and 20 is required. Knowledge of industry standard practices for service and inspection is required. A valid driver's license and excellent driving record is required.

Computer Skills

Significant experience with Microsoft Office (i.e., Word, Excel) applications is required.

Required Attributes

The requirements listed below are representative of characteristics and demonstrated capabilities to perform this job successfully.

  1. Ability to positively interact with all branch members.
  2. Ability to make independent decisions and problem solve.
  3. Ability to plan, organize, and implement company objectives, policies, and procedures.
  4. Must be a self-starter.
  5. Must build positive working relationships with multiple levels of employee and management.
  6. Must prospect for sales.
  7. Must demonstrate integrity and professionalism.
  8. Must demonstrate commitment to company values.
  9. Must possess excellent written and verbal communications skills.
  10. Must prioritize in a fast-paced multi-task environment.
  11. Must have demonstrated ability to perform basic business mathematical functions.
  12. Must work with minimal supervision.
  13. Must demonstrate ability to work effectively in a team environment.
  14. Must comply with all operating policies, procedures, executed plans, and programs.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled.

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