IT Support Specialist

3 days ago

Mentor, Ohio, United States Avery Dennison Full time
Job Title: IT Support Technician

Avery Dennison is seeking a skilled IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and infrastructure.

Key Responsibilities:
  • Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and thin clients, throughout their lifecycle.
  • Adhere to and promote IT policies and standards.
  • Provide on-call support at the site, including rotation schedules.
  • Follow ITIL processes, such as change, incident, and problem management.
  • Comply with and execute SOX controls.
  • Take ownership of reported issues and see them through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  • Provide prompt and accurate feedback to customers.
  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool.
  • Install, upgrade, and replace selected software and hardware products according to Avery Dennison standards.
  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and Avery Dennison IT standards to more effectively utilize IT resources.
  • Deliver training on Avery Dennison's software and computer systems, including group presentations, one-on-one training, and onboarding.
Requirements:
  • High School diploma or equivalent required.
  • Information Technology courses or certification(s) required.
  • A Bachelor's degree in business or technology field preferred.
  • 3+ years related experience, including 3-5 years performing routine software installations and program updates, and 3-5 years performing routine troubleshooting and problem resolution on computer, server, network, and telecommunication systems.
  • Understanding and experience with information systems environments and systems, including Microsoft Office, Lotus Notes, and function-specific software.
  • Basic understanding of ICT infrastructure.
  • Good verbal, data entry, and written skills, with communicative, speaking, and writing skills in local language and English.
  • Flexible, initiative, self-motivated, and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions.
  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.
  • Experience in a manufacturing environment highly valued.
  • ITIL foundation training is an asset.
  • Ability to travel to support other sites when needed, estimated 20% travel.

Avery Dennison is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require accommodations to view or apply for a job, please contact us to discuss reasonable accommodations.

  • Sales Support Specialist

    4 weeks ago

    Mentor, Ohio, United States RTS Companies Inc Full time

    Job DescriptionAbout RTS Companies Inc.: RTS Companies Inc. stands as a premier manufacturer of rotationally molded products, recognized for its commitment to innovation and quality. We are in a phase of growth and are eager to welcome dedicated individuals to our team. We are in search of a proactive Sales Support Specialist to oversee customer...

  • Sales Support Specialist

    4 weeks ago

    Mentor, Ohio, United States Levin Furniture Full time

    Job DescriptionLevin Furniture is seeking a highly motivated and customer-focused Client Specialist to join our team. As a Client Specialist, you will play a critical role in creating exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service: Provide top-notch customer service, ensuring that every customer interaction is...

  • Customer Support Manager, Issuer Services

    4 weeks ago

    Mentor, Ohio, United States Visa Full time

    Job DescriptionJob Summary:The Customer Support Manager, Issuer Services will lead a team of technical support specialists in providing exceptional customer service and support to clients. The ideal candidate will have a strong background in technical support, leadership, and customer service.Key Responsibilities:Lead a team of technical support specialists...

  • Civil Drafter

    4 weeks ago

    Mentor, Ohio, United States ACO, Inc. Full time

    Job Description**About ACO, Inc.**ACO, Inc. is a global family-owned company with a rich history of innovation and commitment to excellence. With a presence in over 45 countries, we have been serving the industry for over 75 years. Our mission is to provide high-quality products and services that positively impact the use of water, one of the earth's most...

  • Civil Drafter

    4 weeks ago

    Mentor, Ohio, United States ACO, Inc. Full time

    Job Description**About ACO, Inc.**ACO, Inc. is a global family-owned company with a rich history of innovation and commitment to excellence. With a presence in over 45 countries, we have been serving the industry for over 75 years. Our mission is to provide high-quality products and services that positively impact the use of water, one of the earth's most...

  • IT Support Specialist

    2 weeks ago

    Mentor, Ohio, United States Human Services Management Corp Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Technician to join our team at Human Services Management Corp. As an IT Support Technician, you will be responsible for providing technical support to students, teachers, administrators, and support staff at Wonderful College Prep Academy.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    5 days ago

    Mentor, Ohio, United States Avery Dennison Full time

    Job Title: IT Support TechnicianAvery Dennison is seeking a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and sites.Key Responsibilities:Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and thin...

  • IT Support Specialist

    21 hours ago

    Mentor, Ohio, United States Avery Dennison Full time

    Job Title: IT Support TechnicianAvery Dennison is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and sites.Key Responsibilities:Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and...

  • IT Support Specialist

    1 month ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Softworld, a Kelly Company is seeking a dedicated Service Desk Technician to provide exceptional support to our clients.This role requires a strong focus on Windows PC hardware setup and troubleshooting, along with proficiency in Office 365 administration and Active Directory.Key Responsibilities:Deliver first-level support to employees for end-user issues...

  • IT Support Specialist

    1 week ago

    Mentor, Ohio, United States Avery Dennison Full time

    Job Title: IT Support TechnicianAvery Dennison is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and maintenance for our computer systems and infrastructure.Key Responsibilities:Manage and support endpoint devices, including laptops, desktops, mobile...

  • IT Support Specialist

    2 weeks ago

    Mentor, Ohio, United States Avery Dennison Full time

    About the RoleAvery Dennison is seeking a highly skilled IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our endpoint computing and site infrastructure.Key ResponsibilitiesManage and support endpoint devices, including laptops, desktops, mobile devices,...

  • IT Support Specialist

    1 month ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Position Overview: Softworld, a Kelly Company, is seeking a dedicated Service Desk Technician to provide essential support to our clients.Work Environment: This role requires 100% onsite presence.Key Skills Required: Proficiency in Windows PC hardware setup and troubleshooting, Office 365 management, and Active Directory account management.Work Schedule:...

  • Workforce Support Manager

    4 weeks ago

    Mentor, Ohio, United States Avery Dennison Full time

    About Avery DennisonA global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials.Job DescriptionKey Responsibilities:Provide direct leadership of HR policies, procedures, and programs.Lead a team of specialists who provide day-to-day HR workforce support to a defined set of...

  • Behavior Support Technician

    1 month ago

    Mentor, Ohio, United States LLA Therapy Full time

    Become a Part of Our Team as a Behavior Support TechnicianCompany OverviewLLA Therapy is a premier provider of pediatric therapy services in Northeast Ohio. Our organization fosters a collaborative and encouraging work environment where team members can excel. Join us in making a significant impact in the lives of children while advancing your own...

  • Medical Support Specialist

    4 weeks ago

    Mentor, Ohio, United States Crossroads Health Full time

    Job SummaryCrossroads Health is seeking a highly skilled and compassionate Medical Assistant to join our Integrated Health team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and support to our healthcare professionals.Key ResponsibilitiesClinical Support: Assist healthcare providers with patient exams, procedures,...

  • Administrative Support Specialist

    2 weeks ago

    Mentor, Ohio, United States ACO, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at ACO, Inc. The successful candidate will be responsible for providing exceptional customer service, supporting administrative tasks, and contributing to a positive work environment.Key ResponsibilitiesAnswer and screen multiple phone lines, directing...

  • Client Support Specialist

    4 weeks ago

    Mentor, Ohio, United States Qualigence International Full time

    Job OverviewCUSTOMER SUPPORT & LOGISTICS MANAGEMENTPosition Summary:Accountable for delivering exceptional customer support to both internal and external stakeholders concerning product availability, pricing, order processing, and timely delivery.Key Responsibilities:Handles customer inquiries regarding orders, quotes, and other service-related...

  • Intervention Specialist

    5 days ago

    Mentor, Ohio, United States LLA Therapy Full time

    Job OverviewLLA Therapy is seeking a highly skilled Intervention Specialist to join our team of dedicated professionals. As an Intervention Specialist, you will play a critical role in delivering high-quality therapy services to children in our clinic and therapy settings.Key ResponsibilitiesDevelop and implement individualized treatment plans to meet the...

  • Bakery Support Specialist

    4 weeks ago

    Mentor, Ohio, United States Giant Eagle Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bakery Production Assistant to join our team at Giant Eagle Inc. As a key member of our bakery team, you will play a crucial role in ensuring the production of high-quality bakery products and providing exceptional customer service.Key ResponsibilitiesProduct Preparation and PackagingFinish and...

  • Anesthesia Support Specialist

    4 weeks ago

    Mentor, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Anesthesia Technician to join our team. As an Anesthesia Technician, you will play a critical role in ensuring the smooth operation of our operating rooms.Key ResponsibilitiesStock and maintain anesthesia equipment and supplies in accordance with established protocols.Assist anesthesia providers with...