Sales and Customer Service Representative
6 days ago
Empowering Client Success
At Massage Envy, we're dedicated to delivering exceptional client experiences and fostering a supportive team environment. As a Sales and Customer Service Associate, you'll play a vital role in promoting our Total Body Care services and building strong relationships with our guests.
Key Responsibilities:
- Provide outstanding customer service and ensure every client feels valued and understood
- Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
What We Offer:
- Competitive base pay plus bonuses and commissions ($10-$13/hour)
- Medical, Dental, and Vision plans with employer contribution
- Matching 401(k) after 12 months
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- 25% off all products
Requirements:
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
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