Beverage Service Specialist

2 weeks ago


Campbell, California, United States Tucci Learning Solutions Full time

Position Overview:

The Beverage Service Specialist is tasked with crafting drink orders for patrons based on established recipes while utilizing precise measuring techniques. This role demands a commitment to delivering exceptional service to both guests and fellow staff members, alongside upholding the highest standards of cleanliness and sanitation throughout operational hours. Additionally, maintaining oversight of the liquor inventory is essential.

Qualifications:

Education & Experience:

A high school diploma or equivalent is preferred, along with experience in hospitality or a related sector.

Alcohol Awareness Certification is required to comply with state regulations.

Physical Requirements:

This position may require long hours and involves medium work, which includes exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. The ability to stand for the entire shift is necessary.

Mental Requirements:

The ideal candidate must quickly and accurately evaluate and select among alternative courses of action. Effective problem-solving skills are crucial, including the ability to anticipate, prevent, identify, and resolve issues as they arise. Strong listening skills are essential for understanding and clarifying concerns raised by colleagues and guests.

Personal Requirements:

Excellent communication skills are vital, with a demonstrated ability to build rapport and trust with guests and team members. The candidate must convey information and ideas clearly and remain flexible to change. The ability to thrive in high-pressure situations is essential.

Key Responsibilities:

Essential Duties:

Approach all interactions with guests and colleagues in a friendly, service-oriented manner. Maintain regular attendance in line with hotel standards, with scheduling varying according to business demands. Uphold high standards of personal appearance and grooming as per brand guidelines.

Adhere to hotel standards and regulations to promote safe and efficient operations. Comply with certification requirements relevant to the position, including Alcohol Awareness and Food Handlers certifications.

Perform opening and closing duties according to hotel standards to ensure prompt and efficient service to guests. Prepare beverages and cocktails in accordance with the company’s mixing, portion control, and presentation standards.

Serve guests with all food and beverage needs in a warm, friendly, courteous, and professional manner. Familiarity with the operation of the P.O.S. system is required. Assist in maintaining beverage costs and ensure compliance with state liquor laws.

Maintain cleanliness of the bar area, promptly clearing tables after guests depart. Follow check ringing procedures, ensuring each transaction is processed immediately after the order is placed. Carry out cashiering functions, presenting each guest with a receipt.

Regularly sanitize the eating area and wash or sanitize hands frequently while in high-contact areas. Adhere to all health and safety protocols.

Secondary Duties:

Provide knowledgeable assistance to guests and upsell beverages whenever possible. Maintain a warm and friendly demeanor at all times. Attend meetings as required by management and perform any additional duties as requested.



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