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Customer Service Representative

1 month ago

Frisco, Texas, United States Crest INFINITI Full time
{"title": "Customer Service Representative", "description": "Join Our Team at Crest INFINITI

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.

Responsibilities:
  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Process customer transactions, including cash, checks, and credit card payments.
  • Operate the switchboard telephone system and direct customers to the appropriate department.
  • Assist managers with various clerical duties as needed.
  • Be friendly, professional, courteous, and efficient when working with all customers and employees.
  • Familiarize yourself with department structures and internal procedures for assisting customers efficiently.
  • Create loan car contracts using our dealership's computer system.
  • Thoroughly inspect loan car vehicles, checking for damages, and ensuring all vehicles are clean.
  • Reconcile toll and gas fees.
  • File necessary insurance claims.
  • File service invoices and loan car contracts.
  • Set up active deliveries and valets.
Qualifications:
  • Experience with Microsoft Office suite is a plus.
  • Available to work flexible hours on weeknights and weekends.
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel.
  • Professional personal appearance.
  • Clean driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

"}