Guest Services Representative

4 days ago


Frisco, Texas, United States Nothing Bundt Cakes #3 Full time
Job Title: Guest Services Representative

At Nothing Bundt Cakes #3, we're seeking a skilled Guest Services Representative to create a warm and welcoming environment for our guests. As a key member of our team, you'll be responsible for providing exceptional customer service, promoting our delicious cakes, and ensuring a memorable experience for every guest.

Key Responsibilities:
  • Promote a Positive Guest Experience: Greet guests with genuine warmth and enthusiasm, determining their interests and needs to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Upselling: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and remain connected.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a servant's heart by going above and beyond to support the team or guest, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and 100% ownership of responsibilities.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, building positive, productive relationships with all team members.
Requirements:
  • Exhibit high energy and strong interpersonal skills, being friendly, helpful, positive, patient, socially confident, and communicative.
  • Be at least 16 years of age.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state, and federal law.



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