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Center Operations Director

2 months ago

Memphis, Tennessee, United States Dedicated Senior Medical Center LLC Full time
{"title": "Center Operations Director", "description": "

Center Operations Director

About the Role:

We are seeking a highly skilled and experienced Center Operations Director to join our team at Dedicated Senior Medical Center LLC. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our center, ensuring the highest level of patient satisfaction and experience.

Key Responsibilities:

  • Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
  • Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
  • Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients.
  • Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
  • Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
  • Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
  • Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
  • Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
  • Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
  • Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.

Requirements:

  • BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
  • A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required.
  • A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.

What We Offer:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: On the road

Job Type: Full-time

Medical Specialty: Primary Care

Schedule: Monday to Friday

Ability to Relocate: Memphis, TN: Relocate before starting work (Required)

"}