Director of Operations and Leasing

14 hours ago

Memphis, Tennessee, United States DLP Capital Full time
Job Title: Director of Operations and Leasing

Join DLP Capital, a leading provider of multifamily property financing, as we seek a highly skilled Director of Operations and Leasing to drive financial and operational goals across an assigned portfolio of multifamily properties.

About the Role:

The Director of Operations and Leasing will be responsible for maximizing performance and management effectiveness through an ownership-focused approach and fostering a culture of accountability. This hands-on operations role will focus on driving revenue growth, minimizing expenses, and ensuring optimal physical and financial performance of each asset and team.

Key Responsibilities:
  • Manage assets in your portfolio according to predefined strategies, ensuring alignment with company investment objectives.
  • Collaborate with the Executive Team to optimize asset performance and work closely with Development & Construction on new developments and lease-ups.
  • Maximize revenue through timely unit delivery, income collection, and identification of ancillary revenue opportunities.
  • Work with the Director of Marketing & Strategy in operationalizing the business plan for each newly developed community.
  • Manage daily, weekly, monthly KPI or key performance indicator reporting in an effort to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control, and production of rent-ready apartments.
  • Proactively maintain and review ongoing performance reports related to the financial and operational performance of the asset or portfolio in conjunction with budgeted expectations, operational metrics, and underwriting returns.
  • Complete monthly forecasts and Revenue Acceleration Plans to proactively develop strategies for anticipated income and expense shortfalls, as well as to address areas of underperformance within the portfolio or specific communities.
  • Visit each assigned property monthly, including walking vacant units and amenities to ensure cleanliness and exceptional curb appeal at each asset.
  • Ensure all amenities are clean and in good operation condition at all times.
  • Work with managers and partner teams to achieve budgets that align with the property business plan and goals necessary for a successful operation and achievement of growing revenue.
  • Develop a business plan to make up lost revenue towards communities achieving 95% monthly projected NOI in 2024.
  • Maximize revenue by focusing on and managing timely product delivery, driving rental rates, and minimizing bad debt ensuring that you meet or exceed revenue budget expectations.
  • Responsible for all sites managing operating expenses ensuring compliance with budgeted operating and capital spend.
  • Develop strategic initiatives that create value and WOW service which results in customer loyalty and increased retention.
  • Work with managers and partner teams to build budgets that align with the property business plan and goals necessary for a successful operation and achievement of growing revenue.
  • Research and recommend innovative strategies and technologies that can drive performance and value to the entire portfolio.
  • Monitor investment and property operations performance to preserve and increase the value of the investment throughout the asset life cycle.
  • Perform financial analysis of properties including operating statements, budget variance review, loan administration, lease analysis, and any other relevant reporting or documentation.
About DLP Capital:

DLP Capital is a leading provider of multifamily property financing, dedicated to making an impact through the building of Thriving Communities. We are committed to preserving and increasing the value of our investments, while fostering a culture of accountability and excellence.

What We Offer:
  • Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, and the incredible feeling of making a difference.
  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work with a talented team of professionals who share your passion for making an impact.
Requirements:
  • Local to Memphis, TN or willing to relocate to Memphis, TN (will work remotely near Memphis).
  • Bachelor's degree in business or related field from an accredited college or university.
  • Five plus years experience in Multifamily Property Operations or Asset Management and at least 3 years managing a large portfolio.
  • Advanced decision-making and analytical skills to effectively tackle issues or challenges that may occur daily.
  • Excellent communication skills to ensure clear and effective delivery of changes, solutions, or updates to the team.
  • Strong leadership skills to coach, develop, and motivate the site teams.
  • First-class time management skills to meet deadlines and display efficiency.
  • High-level proficiency with Excel and Google Suite.
  • Ability to Travel.

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