IT Support Specialist

2 days ago


McConnell AFB, Kansas, United States Abacus Technology Corporation Full time
Job Summary

Abacus Technology Corporation is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our information systems, analyzing and resolving system problems, and evaluating system requirements.

Key Responsibilities
  • Administer Medical Group information systems to ensure proper operation of equipment and analyze system problems.
  • Monitor ongoing operation of network systems to ensure hardware and software are functioning properly and operational standards are met.
  • Troubleshoot hardware, software, WAN, and LAN problems, and coordinate with the Base Communications Squadron to ensure timely resolution.
  • Conduct evaluation and analysis of all computer equipment and systems to determine if the facility environment can provide for system requirements.
  • Maintain an extensive organizational inventory of computer hardware and software.
  • Assist in the installation and testing of system releases and computer upgrades.
  • Make recommendations for system improvements.
  • Provide technical assistance to current system users to minimize disruptions.
  • Monitor help desk trouble tickets, coordinating with and providing troubleshooting assistance.
  • Perform system diagnostics, troubleshooting procedures, and identify and resolve software/hardware problems.
  • Take preventive actions to preclude recurring problems or system inefficiencies.
  • Provide initial customer training and assistance for new computer systems.
  • Develop and implement disaster plans and contingency operations plans, and exercise them on a regular basis.
  • Accomplish risk analyses, accreditation, and certification packages.
  • Perform automated systems/material acquisition to request and obtain appropriate hardware, software, and supplies based on user requests, system expansion, or changes.
Requirements

We are seeking a highly motivated and experienced IT Support Specialist with a strong background in technical support and system administration. The ideal candidate will have:

  • 2+ years of experience in a technical support role.
  • Security+ certification.
  • An operating system certification (e.g. Windows, Linux).
  • Experience configuring, maintaining, troubleshooting, and repairing printers, scanners, and multifunction devices, IT networks and networked devices, network cabling, personal computers, laptops, common peripheral devices, and applicable software.
  • Ability to organize and track systems, establish and maintain systems (e.g. help desk ticket tracking database, hardware and software inventory tracking, and office files).
  • Excellent communication skills, with the ability to communicate clearly with technical and non-technical team members and functional management.
  • Good personal and teamwork skills.
  • Ability to perform accurately in situations of evolving organizational requirements and deadlines.
  • Ability to work from a step ladder, reach under desks, and lift up to 50 pounds to chest level.
  • Normal color vision as defined in AFI 48-123, Medical Examinations and Standards.
  • US citizenship.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.



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