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Client Relations Specialist

2 months ago

Des Moines, Iowa, United States Palmer Group Full time
Job Overview

Palmer Group is collaborating with a dynamic advertising firm seeking to enhance their team with a Client Relations Specialist. In this pivotal role, you will serve as the primary advocate for clients, ensuring their needs are met with prompt and effective solutions. Your responsibilities will encompass nurturing existing client relationships while expanding the customer base, maintaining meticulous correspondence records, developing service protocols, and advising clients on various solutions and offerings.


Work Environment:

  • Hybrid

Key Responsibilities:

  • Ensure client satisfaction and swiftly address any concerns
  • Maintain consistent communication with clients, providing updates and soliciting feedback
  • Monitor project deliverables to guarantee timely completion and client satisfaction
  • Assist clients with services such as videography, animation, copywriting, SEO, newsletters, website evaluations, traditional marketing, branding, and sales processes
  • Manage project budgets and strive to meet financial objectives
  • Act as the primary contact for resolving client inquiries or issues
  • Foster and sustain positive, long-term client relationships to build trust
  • Identify client needs through in-person meetings or virtual consultations to outline their objectives
  • Collaborate with leadership to inform proposal development
  • Develop effective communication channels for clients and team members
  • Encourage repeat business through relationship-building efforts
  • Conduct customer service training sessions and presentations

Qualifications for Success:

  • 3-5 years of experience in a marketing agency setting is essential
  • Proficient in iOS and Mac systems
  • Strong writing skills with attention to grammar and clarity
  • Positive demeanor and self-motivated
  • Exhibits sound judgment and operates with integrity
  • Ability to work independently and efficiently
  • Excellent written and verbal communication abilities
  • Capability to transition swiftly between projects
  • Adept at learning new applications and software
  • Strong organizational skills that benefit the team
  • Reliable and punctual

Benefits Package:

  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 401k Plan
  • Paid Time Off
About Palmer Group

Palmer Group is a distinguished employment agency that has been a trusted resource for employment solutions since 1998. Our dedicated team partners with clients and candidates to navigate the ever-changing job market with confidence and reliability.


We offer a range of employment solutions, including temporary and contract staffing, direct-hire placements, and additional services for job seekers and employers. As an employee-owned organization, we are grounded in strong ethics and values, committed to enhancing lives through meaningful relationships.


Our extensive client portfolio includes local businesses and Fortune 500 companies across various industries, and we have cultivated a vast network of high-quality candidates, from entry-level to executive positions. Our areas of expertise encompass Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.