Client Support Specialist
2 weeks ago
We are seeking a highly organized and detail-oriented Client Support Specialist to join our team at Tangram Interiors. In this role, you will be responsible for managing orders from start to finish, ensuring timely and accurate delivery to our customers.
Key Responsibilities- Manage daily printing, transmission, and distribution of Studio Purchase Orders via EDI and email.
- Perform quote/order entry and editing in a thorough, timely, and consistent manner in accordance with the Studio Order Checklist.
- Avoid errors proactively by drawing all information required from sales, project management, and the customer prior to order placement.
- Develop and maintain a productive business relationship with both sales and vendors, resulting in a clear definition and understanding of their service requirements and expectations.
- Clearly communicate during pre-order, order, and post-order phases to sales, project management, and the customer, including order pricing, service, and product changes, order status, and delivery information.
- Coordinate with installation, project management, manufacturers, freight carriers, and customers to ensure timely and error-free delivery of materials to the job site.
- Provide all information and documentation required to resolve exceptions and punch lists through to completion.
- Cultivate the Studio & Tangram image by building reliability, credibility, and integrity within the distribution channels and internal operating units.
- Utilize strong time management and organizational skills.
- Handle difficult situations and dissatisfied customers in a calm and professional manner.
- Work with a sense of urgency, providing quick, viable, and complete solutions.
- Typing speed of 40 WPM.
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams.
- Ability to operate standard office equipment.
- Effective communication and presentation skills.
We offer a competitive salary range of $22 - $26 an hour, depending on experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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