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Client Support Specialist
2 months ago
We are looking for a Client Support Specialist to enhance our customer service operations. This role is pivotal in assisting clients by delivering product and service insights while addressing technical challenges.
Key Responsibilities:- Manage customer inquiries and resolve complaints effectively.
- Offer detailed information regarding our products and services.
- Diagnose and address product-related issues and concerns.
- Maintain accurate records of customer interactions and updates.
- Continuously develop and enhance a knowledge base of our evolving offerings.
- Prior experience in customer service, sales, or related fields is preferred, but we are open to training the right candidate.
- Strong ability to establish rapport with clients.
- Proficient in prioritizing tasks and managing multiple responsibilities.
- Exhibit a positive and professional attitude.
- Exceptional written and verbal communication skills.
FMS Enterprises Inc is dedicated to providing exceptional service and quality to our customers.
