Food and Beverage Server

2 weeks ago

Madison, Wisconsin, United States The Marcus Corporation Full time

POSITION SUMMARY:
Responsible for the delivery of food and beverages, including the accurate taking and serving of orders.

This role requires a friendly, courteous, and professional demeanor to ensure a high level of guest satisfaction.


KEY RESPONSIBILITIES:

  • Prepare the service area before, during, and after shifts, ensuring cleanliness and proper setup.
  • Welcome guests warmly, inform them of daily specials and promotions, and discuss beverage options.
  • Present and explain the bread selection and its accompanying options.
  • Accurately record guest orders, confirming details to ensure correctness, and promote additional items when possible.
  • Input orders into the Point of Sale system to relay information to the kitchen accurately.
  • Retrieve and deliver orders from the kitchen, ensuring all items meet quality standards and comply with regulations.
  • Clear tables of used items and maintain cleanliness throughout the dining area.
  • Refill beverages as needed and check in with guests to ensure their satisfaction.
  • Present dessert options and serve upon request, including specialty coffees.
  • Provide guests with their checks in a timely manner and process payments.
  • Assist in clearing and resetting tables as needed.
  • Support server assistants with food presentation and quality checks.
  • Complete assigned side work, including restocking condiments and cleaning tasks.
  • Prepare napkins and stock service areas with necessary supplies at the start and end of shifts.
  • Assist the host(ess) with greeting guests and managing coats as needed.
  • Polish glassware and utensils to maintain presentation standards.
  • Restock wine supplies at the end of shifts.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • Strong knowledge of food and beverage service standards, guest relations, and etiquette.
  • Familiarity with appropriate table settings, service ware, and menu items.
  • Ability to read, write, and communicate effectively in English.
  • Capacity to remember and promote a diverse menu.
  • Physical ability to carry trays weighing up to 30 lbs. in a busy environment.
  • Proficiency in using a keyboard and learning Point of Sale systems.
  • Previous experience in food and beverage service is required; hospitality experience is preferred.
  • Commitment to maintaining uniform standards.
  • Willingness to learn about wine varieties and appropriate glassware.
  • Understanding of service standards and departmental protocols.
  • Knowledge of proper etiquette in service settings.
Equal Opportunity Employer

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