Account Service Coordinator

6 days ago


Paoli, Pennsylvania, United States Global Recruiters of Richmond (GRN) Full time
Account Service Coordinator

At Global Recruiters of Richmond (GRN), we are seeking a highly motivated and detail-oriented Account Service Coordinator to join our team. As a key member of our benefits consulting team, you will be responsible for providing exceptional service to our clients, providers, and partner companies.

Key Responsibilities:

  • Provide outstanding customer service to our clients and broker partners, ensuring prompt and accurate responses to their inquiries.
  • Service Group Benefits accounts, adhering to all agency systems, procedures, and insurance company regulations.
  • Respond to customer and insurance company requests in a professional and timely manner.
  • Collaborate with the Account Management team to oversee, facilitate, and execute implementation documents.
  • Develop and review SPDs and agreements/contracts for accuracy.
  • Manage electronic filing, file setup, and file maintenance in CRM and electronic file structure.
  • Assist other positions as needed and be familiar with agency E&O procedures and guidelines.

Requirements:

  • Bachelor's Degree
  • 2+ years' experience in a consulting, brokerage, or insurance company environment
  • Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Adobe
  • PA Life, Accident & Health Insurance license (or ability to acquire within 90 days)
  • Self-Funded experience preferred

Specialized Knowledge and Skills:

  • Excellent customer service skills with a high level of customer focus, motivation, and follow-through
  • Ability to work in a fast-paced environment with excellent prioritization, project management, problem-solving, and time management skills
  • Works equally well autonomously or as part of a team
  • Resourceful and inquisitive
  • Excellent written and oral communication
  • Strong analytical skills and attention to detail

This is an excellent opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply.



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