Central Station Operations Manager

2 weeks ago


Paoli, Pennsylvania, United States Zeus Fire and Security Full time

As the Central Station Manager at Zeus Fire and Security, you will oversee the daily operations of our state-of-the-art Central Station, ensuring our team delivers top-tier performance and adheres to company standards.

Your role will be vital in maintaining seamless operations, supporting shift supervisors, and fostering a culture of continuous improvement.

Key responsibilities include:

  • Providing management and oversight of the Central Station department
  • Supporting shift supervisors to ensure accuracy and adherence to departmental and company policies and procedures
  • Assisting in developing, implementing, and delivering departmental training programs
  • Monitoring the performance of direct reports and providing regular coaching and counseling
  • Assisting in preparing and delivering salary and performance reviews of direct reports
  • Ability to assist the Director of Technical Services in various special projects

Requirements include:

  • Minimum of 5-7 years of experience in a Central Station or similar high-pressure, 24/7 operations environment
  • Bachelor's degree in Business Management, Security, or a related field preferred
  • Proven ability to manage and motivate teams, including shift supervisors and front-line employees, in a fast-paced, high-stakes environment
  • Experience in training development, coaching, and performance management
  • Excellent verbal and written communication skills for coordinating across departments and with senior leadership
  • Willingness to be available outside of regular business hours to support a 24/7/365 operation
  • Experience ensuring adherence to company policies and regulatory requirements, maintaining operational standards, and driving continuous improvement
  • Strong interpersonal skills for team-building, conflict resolution, and fostering a collaborative culture

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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