Operations Supervisor
5 days ago
As a key member of our team, you will be responsible for overseeing all on-site business activities for a specific customer account. Your primary objective will be to maintain compliance with established standards and policies, manage and develop site human resources, and meet site financial goals.
Key Responsibilities
- Develop and maintain a partnership with the Administrator to ensure a successful working relationship.
- Ensure the highest levels of service and client satisfaction by maximizing customer satisfaction, add-on sales, and profitability through structured planning and management of the client services team.
- Monitor and ensure compliance with established workflow processes and procedures.
- Manage job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Supervise the efficient and economical utilization of equipment, materials, and labor.
Your Impact
As a Site Operations Manager, you will have a significant impact on the success of our customer account. Your responsibilities will include:
- Ensuring performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
- Determining developmental goals and conducting periodic performance reviews with direct reports.
- Developing and managing the relationship with the daily and senior-level administrators through formal and informal meetings.
- Resolving complaints escalated by the customer or other end-users in a timely manner.
Requirements
To be successful in this role, you will need:
- 5 years of related experience and management of two or more regular full-time employees.
- A bachelor's degree in a relevant field is preferred.
- Strong customer service and communication skills are required.
- The ability to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- A valid driver's license and acceptable driving record are necessary.
About Us
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
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