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Ambulatory Office Assistant III

2 months ago

Cooperstown, New York, United States Bassett Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Ambulatory Office Assistant III to join our team at Bassett Healthcare Network. As a key member of our patient-centered care team, you will be responsible for providing exceptional customer service, administrative support, and clinical assistance to our patients and healthcare providers.

Key Responsibilities
  • Provide clear and accurate communication to nurses and providers regarding patient information
  • Schedule patients for optimum care and provider efficiency
  • Collect demographic and financial information during the scheduling and/or registration processes
  • Process electronic or written requests for urgent referrals same day
  • Process electronic or written routine referral requests within 24-72 hours
  • Ensure complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care
  • Perform chart review in preparation for providers clinic
  • Make best effort to ensure that all necessary reports, lab-work or films related to appointment are available for the physician at the time of the appointment
  • Assist with monitoring referral Work queues, assigning daily queue work to staff members
  • Alerts supervisor when referral Queue thresholds have been exceeded
  • Tracks trends for performance improvement initiatives
Requirements
  • High School Diploma or GED, preferred
  • Relevant work experience, required
  • Associates degree or higher may be substituted
  • Experience in customer service, preferred
  • Medical Office Assistant or Medical Assistant, preferred
What We Offer

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

  • Paid time off, including company holidays, vacation, and sick time
  • Medical, dental and vision insurance
  • Life insurance and disability protection
  • Retirement benefits including an employer match
  • And more
Pay Range

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum: USD $16.65/Hr.

Pay Range Maximum: USD $24.97/Hr.