Food Service Assistant

2 weeks ago


Macon, Georgia, United States Mainsail Lodging & Development Full time

Food Service Assistant

Department: Food + Beverage

Reports to: F + B Manager, Assistant Manager & Supervisor

Status: Non-Exempt

We are seeking a dedicated Food Service Assistant who plays a vital role in delivering outstanding service to our guests, in alignment with the high standards set by Mainsail Lodging & Development. This position is essential in supporting the front-of-house team to ensure seamless operations.

Key Responsibilities

  • Provide attentive service to guests, adhering to established service protocols.
  • Set up dining tables, serve food orders, and clear used dishware and utensils efficiently.
  • Assist in food running as necessary, demonstrating the ability to carry warm or hot plates.
  • Maintain communication with management regarding any operational challenges to enhance guest satisfaction.
  • Ensure cleanliness and organization of glassware, utensils, and linens.
  • Execute additional tasks as directed by management to enhance guest experience.
  • Follow procedures related to In-Room Dining (IRD) as required.
  • Organize items for room service based on guest orders.
  • Perform any other duties as assigned by management.

Qualifications

Education & Experience

  • High School diploma or equivalent.
  • Prior experience in hospitality is preferred.
  • Strong customer service skills.
  • Excellent verbal and written communication abilities.
  • Proficient in using technology such as tablets and iPads.

Physical Requirements

  • Ability to lift 20 pounds or more.
  • Capability to sit or stand for extended periods.
  • Clear communication skills.
  • Corrected vision within normal range.
  • Willingness to work long hours as necessary.

Mental Requirements

  • Ability to make sound judgments quickly.
  • Manage multiple tasks while meeting deadlines.
  • Work independently and provide direction to others when needed.
  • Handle diverse personalities within the workplace.
  • Maintain confidentiality at all times.
  • Effectively manage stress and high-pressure situations.
  • Proactively identify and resolve workplace challenges.

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Mainsail Lodging & Development is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We ensure equal employment opportunities without discrimination based on any protected characteristic.



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