Front Desk Representative

4 weeks ago


St Augustine, Florida, United States Quality Inn and Suites Full time
Job Summary

Quality Inn and Suites St. Augustine Beach is seeking a skilled Front Desk Representative to provide exceptional customer service and support to our guests. The ideal candidate will have previous experience in customer service, front desk service, or related fields, and possess strong organizational skills and excellent written and verbal communication skills.

Key Responsibilities:

  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments

Requirements:

  • Previous experience in customer service, front desk service, or related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills


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