Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AT&T Hotel and Conference Center. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.
Key Responsibilities- Register guests, process payments, and provide accurate information about hotel services and amenities.
- Respond to guest inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Operate the front desk, manage guest records, and maintain accurate records of transactions.
- Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Work collaboratively with other departments to ensure guest satisfaction and resolve any issues that may arise.
- High school diploma or equivalent required; 2-year degree preferred.
- 1-2 years of prior guest service experience preferred.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy in handling cash and credit transactions.
- Paid vacation days, annual merit increases, and 11 paid holidays.
- Free daily shift meals, lockers, and locker rooms with showers.
- Discounted monthly UT garage parking and gift shop offerings.
- Referral bonus and opportunities for career growth and development.
AT&T Hotel and Conference Center is an equal opportunity employer and participates in E-Verify. Applicants must have valid and legal work authorization in the United States.
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