Member Experience Liaison

5 days ago


Columbus, Ohio, United States Arch Amenities Group Full time
About Arch Amenities Group

At Arch Amenities Group, we pride ourselves on delivering exceptional experiences for our members and guests. As a valued member of our team, you will have the opportunity to make a real difference in their lives.


Job Summary

We are seeking an experienced Member Experience Associate to join our team. The successful candidate will be responsible for providing outstanding customer service, addressing member concerns, and enhancing their overall experience.


Key Responsibilities
  • Providing Excellent Customer Service: Greet and assist members and guests warmly and professionally, addressing their needs and concerns promptly to enhance their overall experience.
  • Addressing Member Concerns: Handle any alerts or issues that may arise, ensuring that members receive timely and effective support.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with members, colleagues, and other stakeholders.
  • Proactive Problem-Solving: A proactive approach to resolving issues and finding solutions.
  • Strong Team Player: Ability to work collaboratively as part of a high-performing team.

Benefits and Compensation

As a valued member of our team, you can expect:

  • Competitive Salary: $55,000 per annum.
  • Ongoing Training and Development: Opportunities to enhance your skills and knowledge.
  • Flexible Work Arrangements: We offer flexible working hours to ensure a healthy work-life balance.


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