Customer Success Liaison

7 days ago


Columbus, Ohio, United States Wolters Kluwer Full time
About the Role

We are seeking a talented Customer Success Liaison to join our team.

This is an exciting opportunity to work with our customers, providing them with the support and guidance they need to achieve their goals.

As a Customer Success Liaison, you will be responsible for building strong relationships with our clients, understanding their business needs, and providing tailored solutions to meet those needs.

Responsibilities
  • Deliver Exceptional Customer Service: Provide prompt and professional service to our customers, responding to their inquiries and resolving any issues in a timely and effective manner.
  • Consultative Selling: Offer expert advice and guidance to our customers, helping them to determine their business goals and develop strategies to achieve them.
  • Order Management: Proactively manage the full-life cycle of the order process, ensuring timely and accurate responses to customers.
  • Cross-Selling Opportunities: Identify and pursue cross-selling opportunities to promote additional offerings that meet our customers' needs.
  • Customer Escalations: Manage customer escalations and work with the Customer Service team to resolve customer requests.
  • Subject Matter Expertise: Develop and maintain subject matter expertise in the department, company, and industry, as well as maintain an aptitude for learning.
Qualifications
  • Bachelor's Degree: Bachelor's degree from an accredited college or university, or equivalent B2B client service experience.
  • Strongly Preferred: Minimum of two years of business-to-business (B2B) client/customer service experience, preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry.
About Wolters Kluwer

We are a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

Our guiding principles have been expertise and trusted knowledge since we started in 1836. We combine almost two centuries of deep domain knowledge with advanced technology, for professional decision-making with confidence.

We strive to put the customer at the center of everything we do, honor our commitment to continuous improvement and innovation, aim high and deliver the right results, and most importantly, win as a team.



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