Hotel Front Desk Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Receptionist to join our team at Fairfield Inn & Suites Phoenix Midtown. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities- Welcome and register guests, manage their account information, and ensure they have everything they need for a pleasant stay.
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
- Perform regular bookkeeping duties: ensure hotel guest information is current and correct.
- Field customer complaints when necessary.
- Connect with the housekeeping department to ensure guest accommodations are ready.
- Working knowledge of Microsoft Office and reservation management systems.
- Experience answering telephone calls and troubleshooting stressful situations.
- High school diploma, GED, or equivalent.
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
At Fairfield Inn & Suites Phoenix Midtown, we strive to provide a welcoming and genuine experience for our guests. We believe in supporting each other and making every hotel matter. If you are passionate about delivering exceptional service and creating memorable experiences, we encourage you to apply for this exciting opportunity.
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