Senior Windows Desktop Support Specialist

6 days ago


Annapolis, Maryland, United States Orion Consortium Full time
Job Title: Senior Windows Desktop Support Specialist

Orion Consortium is seeking a highly skilled Senior Windows Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.

Key Responsibilities:
  • Diagnose and resolve complex hardware and software problems
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Ensure the stability, security, and performance of Windows desktop systems
  • Apply patches, updates, and configuration changes to maintain compliance and security standards
  • Manage and resolve high-priority incidents and problems within SLAs
  • Document resolutions and create knowledge base articles to improve future support processes
  • Collaborate with cross-functional IT teams on projects, providing expertise on Windows desktop environments
Requirements:
  • Advanced troubleshooting skills and ability to diagnose complex issues
  • Excellent communication and interpersonal skills
  • Experience with endpoint security solutions
  • Experience with scripting and automation (e.g., PowerShell)
  • Experience with system imaging, deployment, and management tools (SCCM, MDT)
  • Familiarity with cloud services and integration (e.g., Microsoft Azure)
  • Knowledge of ITIL framework and best practices
  • Proficiency with Active Directory, Group Policy, and network configurations
  • Strong documentation and organizational skills
  • Strong understanding of hardware components, peripheral devices, and drivers
  • Windows operating systems (Windows 10, Windows 11) and related technologies
Education/Experience:
  • HS or GED - 20 Years
  • Bachelors - 15 Years
  • TS/SCI w/ FS poly required

This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.



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