Senior Windows Desktop Support Specialist
6 days ago
Orion Consortium is seeking a highly skilled Senior Windows Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
Key Responsibilities:- Diagnose and resolve complex hardware and software problems
- Perform root cause analysis for recurring issues and implement permanent fixes
- Ensure the stability, security, and performance of Windows desktop systems
- Apply patches, updates, and configuration changes to maintain compliance and security standards
- Manage and resolve high-priority incidents and problems within SLAs
- Document resolutions and create knowledge base articles to improve future support processes
- Collaborate with cross-functional IT teams on projects, providing expertise on Windows desktop environments
- Advanced troubleshooting skills and ability to diagnose complex issues
- Excellent communication and interpersonal skills
- Experience with endpoint security solutions
- Experience with scripting and automation (e.g., PowerShell)
- Experience with system imaging, deployment, and management tools (SCCM, MDT)
- Familiarity with cloud services and integration (e.g., Microsoft Azure)
- Knowledge of ITIL framework and best practices
- Proficiency with Active Directory, Group Policy, and network configurations
- Strong documentation and organizational skills
- Strong understanding of hardware components, peripheral devices, and drivers
- Windows operating systems (Windows 10, Windows 11) and related technologies
- HS or GED - 20 Years
- Bachelors - 15 Years
- TS/SCI w/ FS poly required
This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.
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Windows Desktop Engineer
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