Desktop Engineer

6 days ago


Annapolis, Maryland, United States General Dynamics Full time
Job Summary

We are seeking a skilled Desktop Engineer to join our team at General Dynamics Information Technology (GDIT). As a Desktop Engineer, you will play a critical role in delivering cutting-edge solutions to our clients. Your expertise in Windows desktop systems will enable you to tailor innovative solutions to meet the unique needs of our clients.

Key Responsibilities
  • Provide advanced technical support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
  • Diagnose and resolve complex hardware and software problems.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Ensure the stability, security, and performance of Windows desktop systems.
  • Apply patches, updates, and configuration changes to maintain compliance and security standards.
  • Manage and resolve high-priority incidents and problems within SLAs.
  • Document resolutions and create knowledge base articles to improve future support processes.
  • Collaborate with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
  • Assist in the design and implementation of new technologies and solutions.
  • Participate in planning and execution of system upgrades and migrations.
Requirements
  • Bachelor of Arts/Bachelor of Science degree.
  • 8+ years of related experience in IT support, with at least 3 years in a Tier 2 support role.
  • Windows operating systems (Windows 10, Windows 11) and related technologies.
  • Security Clearance Level: TS/SCI w/Poly.
  • Proficiency with Active Directory, Group Policy, and network configurations.
Preferred Skills
  • Strong understanding of hardware components, peripheral devices, and drivers.
  • Experience with system imaging, deployment, and management tools.
  • Advanced troubleshooting skills and ability to diagnose complex issues.
  • Excellent communication and interpersonal skills.
  • Strong documentation and organizational skills.
  • Experience with scripting and automation (e.g., PowerShell).
  • Knowledge of ITIL framework and best practices.
  • Experience with endpoint security solutions.
  • Familiarity with cloud services and integration (e.g., Microsoft Azure).
About GDIT

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We are committed to creating a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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