Desktop Engineer

2 weeks ago


Annapolis, Maryland, United States General Dynamics Full time
Job Title: Desktop Engineer

At General Dynamics, we are seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing advanced technical support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.

Key Responsibilities:
  • Diagnose and resolve complex hardware and software problems.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Ensure the stability, security, and performance of Windows desktop systems.
  • Apply patches, updates, and configuration changes to maintain compliance and security standards.
  • Manage and resolve high-priority incidents and problems within SLAs.
  • Document resolutions and create knowledge base articles to improve future support processes.
  • Conduct post-incident reviews to identify improvements.
Requirements:
  • 8+ years of related experience in IT support, with at least 3 years in a Tier 2 support role.
  • Proficiency with Active Directory, Group Policy, and network configurations.
  • Strong understanding of hardware components, peripheral devices, and drivers.
  • Experience with system imaging, deployment, and management tools.
  • Advanced troubleshooting skills and ability to diagnose complex issues.
  • Excellent communication and interpersonal skills.
  • Strong documentation and organizational skills.
  • Experience with scripting and automation (e.g., PowerShell).
  • Knowledge of ITIL framework and best practices.
  • Experience with endpoint security solutions.
  • Familiarity with cloud services and integration (e.g., Microsoft Azure).

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