LensCrafters - Retail Operations Leader

2 weeks ago

Redmond, Washington, United States EssilorLuxottica Group Full time

Requisition ID: 854143
Store #: LensCrafters
Position:Full-Time

At LensCrafters, we are dedicated to enhancing the vision care experience by integrating advanced technology with a personalized approach. Our mission revolves around ensuring that every individual who walks through our doors receives exceptional care and service. As part of EssilorLuxottica, a global leader in the optical industry, we are committed to maintaining the highest standards in eye care.

GENERAL FUNCTION
The Assistant Manager serves as a pivotal leader in the absence of the Store Manager, embodying the spirit of entrepreneurship within the marketplace and the LensCrafters organization. This role is crucial in establishing LensCrafters as the foremost destination for vision care in the community while achieving key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

  • Enhances quality and drives improvements to surpass all key performance indicators (KPIs), including:
    - Comparable Sales, Sales to Plan Percentage; Conversion Rates & Customer Counts; Growth in Comparable Sales; Increased Foot Traffic; Store Profitability; Continuity of Care; Exam Growth & Retention Goals; Net Promoter Score; Current Year Objectives.
  • Possesses a robust understanding of retail operations, translating insights into positive sales outcomes and business results while remaining aware of market dynamics and competitors.
  • Collaborates with the Store Manager to implement business strategies aimed at maximizing sales and profitability.
  • Partners with the Store Manager to lead and cultivate the team.
  • Provides clear, constructive, and timely feedback while working alongside the Store Manager on team development.
  • Implements visual merchandising directives and upholds store presentation standards.
  • Maintains a positive working relationship with healthcare professionals.
  • Encourages team adherence to all operational policies.
  • Handles administrative responsibilities efficiently.
  • Works a flexible schedule, including evenings and weekends.

BASIC QUALIFICATIONS

  • High School diploma or equivalent.
  • Minimum of 1 year of management or supervisory experience with direct reports.
  • Familiarity with retail operations, processes, and policies.
  • Strong foundational math skills.
  • Proficient with cash registers, computers, and calculators.
  • Excellent command of the English language for effective written and verbal communication.
  • Strong communication and listening skills.
  • Demonstrated high-level selling abilities.
  • Proven problem-solving skills.

PREFERRED QUALIFICATIONS

  • College degree or equivalent experience.
  • Prior experience in a leadership role within the retail and customer service sectors.
  • Understanding of basic optics.
  • Familiarity with current store merchandise.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Brand Final Inspector Certification.
  • Brand Quality, Fitting & Adjusting Program.

Pay Range: Employee compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities during the application and hiring process. We are an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to any protected characteristics.

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