Overnight Guest Service Ambassador

3 days ago


Boston, Massachusetts, United States The Langham, Boston Full time
Job Title: Overnight Guest Service Agent

Job Summary:

We are seeking a highly skilled and experienced Overnight Guest Service Agent to join our team at The Langham, Boston. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Guest Service: Provide prompt and courteous service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check-in and Check-out: Handle check-ins and check-outs efficiently, including room assignment, key issuance, and obtaining proper methods of payment.
  • Bellperson Duties: Welcome guests by assisting with luggage and packages, retrieving items from cars, buses, or loading docks, and ensuring safe and timely delivery to guest rooms.
  • Communication: Communicate effectively with Front Office colleagues and contribute to a positive team environment.
  • Knowledge and Skills: Possess proficient skills in Shiji PMS for all front desk operations, and maintain knowledge of emergency procedures and hotel facilities.

Requirements:

  • Experience: Previous experience in a luxury hotel setting with a strong focus on guest service, preferably five-star standards.
  • Language Skills: Proficiency in English, with the ability to communicate clearly and effectively both verbally and in writing.
  • Physical Demands: Ability to stand, walk, and carry luggage for extended periods, and lift and carry up to 100 pounds.

About The Langham, Boston:

The Langham, Boston is a five-star luxury hotel located in the heart of Boston. We offer a unique and memorable experience for our guests, with exceptional service, luxurious amenities, and a commitment to excellence.



  • Boston, Massachusetts, United States citizenM hotels Full time

    About UsWe're shaking up the traditional hotel industry by providing exceptional service to our guests. We're looking for great personalities to join our Boston team as CitizenM Ambassadors.Your RoleAs a CitizenM Ambassador, you'll be a champion multitasker, handling customer service, reception, concierge, barista, mixology, logistics, and more. You'll be a...


  • Boston, Massachusetts, United States citizenM hotels Full time

    About UsWe're a hotel chain that's shaking up the traditional hospitality industry. We believe in making work fun and creating a unique experience for our guests.Our AmbassadorsWe're looking for great personalities to join our Boston team. As an ambassador, you'll be a champion multitasker, handling customer service, reception, concierge, and more. You'll be...


  • Boston, Massachusetts, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a key member of our Rooms & Guest Services Operations, you will be responsible for delivering exceptional guest experiences that exceed expectations.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...


  • Boston, Massachusetts, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports and...


  • Boston, Massachusetts, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed expectations.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports...


  • Boston, Massachusetts, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed our high standards.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional...

  • Server Ambassador

    4 weeks ago


    Boston, Massachusetts, United States Tavistock Restaurant Collection Full time

    {"POSITION SUMMARYThe Server Ambassador is responsible for delivering exceptional hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.Key Responsibilities:* Deliver genuine hospitality to and establish emotional connections with our guests* Contribute to the overall teamwork and...


  • Boston, Massachusetts, United States Amped-up Enterprise, Inc. Full time

    We are seeking a highly motivated and detail-oriented Customer Service Ambassador to join our team at Amped-up Enterprise, Inc. As a key member of our marketing and sales team, you will be responsible for developing and driving advertising and promotion strategies, performing market research, and tracking sales as a result of launched promotions.As a...

  • Service Ambassador

    4 weeks ago


    Boston, Massachusetts, United States FusionWorks Full time

    Be Part of Our Vibrant Team!We're on the hunt for a charismatic and friendly individual who can bring our guests an unforgettable experience. As a Service Talent and Bar Hero, you'll be the face of our cafe, ensuring that every guest feels welcome and valued.What We're Looking For:A team player with a passion for delivering exceptional service.A creative...


  • Boston, Massachusetts, United States Langham Hotels International Limited Full time

    Job SummaryPurpose and Objectives of PositionAs a key member of our Front Office team, the Guest Relations Manager will be responsible for overseeing the Guest Relations and Concierge operations, ensuring that our guests receive the highest level of service and that our hotel recognition programs meet the highest standards.Essential Duties and...


  • Boston, Massachusetts, United States Beacon Hill Hotel Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Beacon Hill Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest accounts efficiently, and ensuring a smooth check-in process.Key ResponsibilitiesGreet guests upon arrival...


  • Boston, Massachusetts, United States Beacon Hill Hotel Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Beacon Hill Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest accounts efficiently, and ensuring a seamless guest experience.Key ResponsibilitiesProvide high-level...


  • Boston, Massachusetts, United States Beacon Hill Hotel Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Beacon Hill Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Provide warm and...


  • Boston, Massachusetts, United States Compass Group USA Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Restaurant Associates. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring accurate and efficient...


  • Boston, Massachusetts, United States The Langham, Boston Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly skilled Guest Service Agent to join our team at The Langham, Boston. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our discerning...


  • Boston, Massachusetts, United States Compass Group Careers Full time

    Job SummaryCompass Group Careers is seeking a Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring all necessary information is accurate and...


  • Boston, Massachusetts, United States Compass Group USA Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Restaurant Associates. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring accurate and efficient...

  • Guest Services Agent

    3 weeks ago


    Boston, Massachusetts, United States Compass Group Careers Full time

    Job SummaryCompass Group Careers is seeking a skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring all necessary information is accurate and...


  • Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service and unparalleled guest experiences. Our purpose is to create lasting impressions that enrich lives by connecting with people and the world around us.About the Role:We are seeking highly motivated and organized individuals to join...


  • Boston, Massachusetts, United States Restaurant Associates Full time

    Job Title: Guest Services AgentAt Restaurant Associates, we are seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring...