Customer Service Director

5 hours ago


Plymouth, North Carolina, United States Food Lion Grocery Full time

To deliver exceptional customer service at Food Lion Grocery, our ideal candidate will excel in maintaining high standards of service quality, ensuring a seamless and satisfying experience for our customers.

Key Responsibilities:
  • Collaborate with the Customer Service Manager and Assistant Customer Service Manager to drive service excellence.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead by example, demonstrating a customer-centric approach in all interactions.

Requirements:

  • Strong leadership and communication skills.
  • Ability to analyze and resolve customer complaints efficiently.
  • Experience in a customer-facing role, preferably in retail or grocery.


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