Student Services Associate

6 days ago

Falls Church, Virginia, United States Commonwealth of Virginia Full time

Job Summary

The Commonwealth of Virginia is seeking a highly skilled and service-oriented individual to provide student services in the Hokie One Stop (HOS). As a key representative of the Graduate School, this position will provide comprehensive support to students, visitors, and the university community.

Key Responsibilities

  • Assist and advise students and visitors on various academic and administrative matters, including financial aid, student accounts, and registration.
  • Curate and distribute a weekly newsletter to graduate students, ensuring accurate and up-to-date information across all media platforms.
  • Participate in and contribute to regularly scheduled customer service and cross-departmental trainings, building collaborative relationships with university offices and colleagues.
  • Manage the HOS physical space, including opening and closing the office, managing supplies, and responding to emerging needs.
  • Actively participate in and contribute to Graduate School programs and initiatives, such as student orientation and commencement.
  • Assist with special projects as assigned by the director.

Required Qualifications

  • Bachelor's degree or equivalent level of training and experience.
  • Direct customer service experience.
  • Knowledge and proficiency with current desktop computing platforms and willingness to learn specialized incident-management software.
  • Demonstrated ability to think critically and problem-solve.
  • Ability to react to customers quickly, thoughtfully, and courteously.
  • Possesses excellent communication skills and attention to detail.
  • Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion.
  • Ability to work flexible hours, as needed.
  • Understanding of a student's rights and protections as outlined by university policies and practices.

Preferred Qualifications

  • Significant experience responding to customer inquiries via phone, email, and in person.
  • Demonstrated ability to interpret and apply policies and procedures, exercise judgment, apply problem-solving strategies, and maintain highly confidential and sensitive information.
  • Experience working with diverse student populations.
  • Experience with Banner or other Student Information System(s).

About the Commonwealth of Virginia

The Commonwealth of Virginia is a comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world. We are dedicated to knowledge, discovery, and creativity, and we offer a wide range of academic programs to a diverse enrollment of students.

We are an equal opportunity employer and do not discriminate against employees, students, or applicants on the basis of age, color, disability, sex, gender, gender identity, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status.

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