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Customer Service Supervisor

2 months ago

Falls Church, Virginia, United States Domino's Franchise Full time
Job Summary

We are seeking a highly skilled and experienced Shift Team Lead to join our team at Domino's Franchise. As a Shift Team Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality standards are consistently met.

Key Responsibilities
  • Provide leadership and guidance to our team members to ensure that they are working efficiently and effectively.
  • Manage the front-of-house and back-of-house operations, including cash handling, inventory management, and food preparation.
  • Ensure that our customers receive excellent service, including taking orders, handling customer complaints, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized work environment, adhering to health and safety standards and company policies.
  • Collaborate with our management team to achieve sales goals, improve customer satisfaction, and increase employee engagement.
  • Develop and implement strategies to improve operational efficiency, reduce waste, and increase productivity.
  • Train and develop team members to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Monitor and control labor costs, inventory levels, and other operational metrics to ensure that they are within company guidelines.
  • Communicate effectively with our customers, team members, and management team to ensure that everyone is informed and aligned with our goals and objectives.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a leadership role in the food service industry.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and ability to maintain accuracy in cash handling and inventory management.
  • Ability to lift up to 50 pounds and stand for long periods of time.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • Competitive hourly rate and benefits package.
  • Opportunities for career advancement and professional growth.
  • Flexible scheduling and a dynamic work environment.
  • Discounts on food and merchandise.
  • A fun and supportive team environment.