Medical Office Receptionist

2 weeks ago

Jeffersonville, Indiana, United States Pro Rehab Full time

Medical Office Receptionist | Full Time

Job Category: Office Requisition Number: FRONT02677

Position Overview

Are you a personable individual who believes that work can be enjoyable? Do you excel in providing exceptional customer service and thrive in a dynamic environment? If so, we are eager to meet you

ProRehab Physical Therapy is in search of a dedicated Full-Time Medical Office Receptionist. The ideal candidate will be self-motivated, team-oriented, and capable of managing a fast-paced setting while engaging directly with patients. Our practice is committed to delivering outstanding patient care, and we seek someone who is organized, detail-oriented, and dependable, with prior experience in a front office role.

Key Responsibilities:

  • Manage front desk scheduling
  • Welcome patients and facilitate their check-in and check-out processes
  • Handle phone calls and respond to email inquiries
  • Collect co-pays and other necessary fees prior to patient visits
  • Obtain pre-authorizations for patient appointments
  • Conduct insurance re-verifications
  • Perform data entry, generate reports, and maintain filing systems
  • Ensure the front desk and reception areas are well-maintained
  • Engage with patients and physicians both over the phone and in person
  • Update and manage patient records within an Electronic Medical Records (EMR) system
  • Complete additional tasks as assigned

This role offers the opportunity to work with a diverse patient population across various locations. Previous experience in medical or dental front office roles, along with familiarity with insurance processes, is highly desirable. If you possess the required front office experience, we would be delighted to consider you.

About Us

At ProRehab Physical Therapy, we pride ourselves on our culture of clinical excellence and exceptional customer service. Our environment fosters care, compassion, and genuine human connection. We are a therapist-owned practice, ensuring a collaborative atmosphere that prioritizes the needs of both employees and patients.

Compensation and Benefits

We offer competitive compensation based on experience, along with a comprehensive benefits package that includes a 401k plan with a 4% match, extensive health/dental/vision coverage, company-paid life insurance, a generous PTO plan, and unique maternity benefits. We also support our employees through an internal foundation designed to provide financial assistance during challenging life events.

Qualifications:

  • Familiarity with insurance benefits, deductibles, and co-payments related to medical care
  • Previous administrative experience in a medical environment is preferred
  • Proficiency in Microsoft Office and general office equipment
  • Strong writing and communication skills
  • Ability to work effectively under pressure while maintaining professionalism
  • Commitment to treating all patients with kindness and respect
  • Friendly demeanor with a passion for public interaction
  • Strong organizational skills and ability to prioritize tasks
  • Ability to relate to individuals from diverse backgrounds

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