Senior Success Consultant
22 hours ago
At Qualtrics, we're passionate about helping businesses deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a leader in the Experience Management category, we serve over 18,000 clients globally, empowering them to create meaningful connections with their customers.
Job Title: Senior Success Consultant - HealthcareWe're seeking a seasoned Senior Success Consultant to join our Healthcare team. As a trusted advisor, you'll work closely with customers to understand their goals and challenges, providing expert guidance to help them unlock the full potential of our products and services.
Key Responsibilities:- Develop and implement strategic plans to drive customer program maturity, platform adoption, and expansion opportunities.
- Build and maintain strong relationships with customers, stakeholders, and cross-functional teams to ensure seamless collaboration and communication.
- Provide polished and timely client communication, addressing all issues, actions, and escalations in a proactive and responsive manner.
- Partner with Account Executives to develop account plans and strategies, accelerating growth and XM maturation.
- Champion customer needs internally, mobilizing other Qualtrics resources to maximize customer impact.
- Bachelor's degree with 4-10 years of experience in management consulting, CX, CS, or technical account management, or a master's degree with 3+ years of experience in a similar field.
- Proven track record of success in building customer relationships at multiple levels of a client's organization.
- Technical understanding of data integrations and experience with data analytics and visualizations.
- Strong communication skills, including written, analytical, presentation, and verbal, with the ability to effectively develop materials for various audiences.
We're a passionate team dedicated to solving customer challenges and delivering exceptional customer experiences. We value collaboration, innovation, and a commitment to excellence. If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.
We offer a range of benefits, including work-life integration, flexible work arrangements, and opportunities for growth and development. Join us in our mission to bring humanity, connection, and empathy back to business.
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