Customer Service Ambassador

4 weeks ago


Jersey City, New Jersey, United States NEH MARKETING INC Full time
About NEH Marketing Inc:

At NEH Marketing Inc, we strive to deliver exceptional customer experiences that foster lasting relationships with our valued clients. Our mission is to provide top-notch solutions and support, ensuring complete satisfaction with each interaction.

Key Responsibilities:

Engaging Customer Interaction:
Respond to customer inquiries with a friendly and positive attitude, providing detailed and accurate information about our products and services.

Ensure every customer feels valued and heard, creating an exceptional experience with each interaction.

Problem-Solving with a Smile:
Listen attentively to customer concerns, identify their needs, and provide effective solutions.

Resolve customer issues promptly and professionally, ensuring complete satisfaction.

Accurate Documentation and Reporting:
Maintain comprehensive and accurate records of customer interactions and transactions.

Document customer feedback, complaints, and issues in our customer service database.

Team Collaboration:
Work closely with colleagues across departments to ensure seamless customer service.

Participate in team meetings and training sessions to continually improve service skills and knowledge.

Customer Advocacy:
Act as a champion for the customer, ensuring their voice is heard and their needs are prioritized.

Provide constructive feedback to management on recurring customer issues and potential areas for improvement.

Qualifications:

Education and Experience:
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Previous customer support experience or experience as a Client Service Representative is a plus.

Skills and Competencies:
Exceptional communication and interpersonal skills.

Strong problem-solving abilities and the capacity to think on your feet.

Proficiency with customer service software, databases, and tools.

Ability to multitask, prioritize tasks, and manage time effectively.

Empathy, patience, and a positive attitude when dealing with challenging customers.

Keen attention to detail and excellent organizational skills.

Technical Skills:
Familiarity with CRM systems and best practices.

Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

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