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Hospitality and Customer Experience Professional

2 months ago

Irvine, California, United States Start ASAP Full time

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Anaheim-based customer service team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities:

  • Maintain the highest levels of customer satisfaction while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high-volume, production environment
  • Consistently adhere to business procedure guidelines
  • Develop and maintain product knowledge and client acquisition skills
  • Take direction from the Operational Manager or Account Director
  • Maintain accurate logs and reporting documentation; attention to detail
  • Participate in cross-training and perform other duties as assigned

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A comprehensive training program

Requirements:

  • Customer service background or experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills