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Customer Service Manager

2 months ago

Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Leader to join our team at Amazon. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of associates, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Team Leadership: Lead a team of associates, providing guidance, training, and feedback to ensure they have the skills and knowledge needed to succeed.
  • Store Operations: Oversee the daily operations of the store, including inventory management, scheduling, and maintaining a clean and safe shopping environment.
  • Inventory Management: Manage inventory levels, ensuring that products are stocked and replenished as needed.
  • Training and Development: Provide ongoing training and development opportunities for associates, helping them to build their skills and advance in their careers.
  • Problem Solving: Identify and resolve problems in a timely and effective manner, ensuring that customer satisfaction is maintained.
Requirements
  • Experience: 1+ years of experience in a retail or customer-facing role, with a minimum of 1 year of leadership experience.
  • Education: High school diploma or equivalent required.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About Amazon

Amazon is a global leader in e-commerce, with a commitment to innovation, customer obsession, and operational excellence. We are a diverse and inclusive workplace, with a culture that values teamwork, integrity, and continuous learning.