Elevator Service Operations Manager

1 month ago

Washington, Washington, D.C., United States Collins Elevator Service Inc Full time
Job Overview

Collins Elevator Service Inc is seeking a highly skilled Elevator Service Operations Manager to oversee and manage the entire Service Department. The successful candidate will be responsible for delivering high-quality products and services that meet customer needs.

Key Responsibilities
  • Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.
  • Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.
  • Analyze job completion to determine shortfalls and develop action plans to improve performance.
  • Dispatching Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion.
  • Field efficiency - communicating, managing, directing field technicians.
  • Seeking bid solicitations.
  • Performing site surveys, perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.
  • Labor and material costs management, ordering parts.
  • Customer communication and satisfaction.
  • Enforcing company guidelines and rules.
  • Maintain a sterling representation of the company at all times.
Qualifications
  • Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.
  • Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.
  • Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook.
  • Proven success in leading others is crucial.
  • Excellent communication skills.
  • Highly team-oriented.
  • Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.

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