Senior Vice President of Learning and Customer Success

1 day ago

Miami, Florida, United States Anywhere Real Estate Full time
About the Role

We are seeking a highly experienced and innovative Senior Vice President of Learning and Customer Success to join our team at Anywhere Real Estate. As a key member of our leadership team, you will be responsible for transforming and leading our high-impact learning and sales enablement function to drive business outcomes and customer satisfaction.

Key Responsibilities
  • Learning Strategy and Development: Develop and set the direction for learning and development initiatives with high quality standards enabling agents and brokers to increase skills and speed to proficiency.
  • Curriculum Design and Delivery: Oversee the creation and execution of high caliber learning programs, including technical skills, compliance training, and ongoing skills development.
  • Learning Culture and Advocacy: Deliver innovative programs that continually enhance broker, franchisee, and team success leveraging metrics and a continuous improvement methodology.
  • Leadership Collaboration: Serve as a partner and thought leader to our internal key stakeholders, assessing current state, recommending improvements, providing market insights, and continually shaping the future of what is next.
  • Talent Development: Design career development paths unique to different client groups and improve coaching, assessments, and individual development plans.
  • Budget Management: Establish and maintain a budget related to learning and development initiatives exploring the optimal mix between internal and external vendors and consultants.
  • Organization and Team Leadership: Leadership of global Learning and Customer Success team, including hiring, coaching, and providing vision and mentoring a distributed team of 90+ employees.
Qualifications
  • 12+ years leading a high-performing, data-driven sales training, sales enablement, or Corporate Learning and Development function in a fast-paced, multi-stakeholder driven environment.
  • Exceptional stakeholder management skills, ability to anticipate, build incredibly strong client relationships, and continually influence via quality delivery.
  • Track record of leading VP+ level talent and building high-performing teams.
  • Proven success in delivering learning or learning program transformation; via developing high-quality curriculum, underpinned by data and market best practices.
  • Strong people manager and record of accomplishment of leading globally distributed teams while creating a high engagement culture.
  • Exceptional communicator and ability to synthesize complex information into concise narratives.
  • Expertise leading complex company-wide projects and programs.
About Anywhere Real Estate

Anywhere Real Estate Inc. is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate, we are committed to simplifying, digitizing, and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.

We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.

We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion.

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